CUSTOMER SUPPORT
Here for Your Customers, 365 Days a Year
Our bilingual support pros in Kuala Lumpur are on duty every day of the year, handling enquiries and returns for every marketplace you sell on. Need backend help or paperwork? Our office crew is in from Mon–Fri 9 am–6 pm, Sat 9 am–1 pm, ready to jump in.
FAST SUPPORT
Calls 30 seconds, Emails 2 hours
Nobody likes to wait. We answer calls within 30 seconds and respond to emails within 2 working hours.
BUILDING YOUR BRAND
Great Support Builds Great Brands
95%
of enquiries resolved in the first touch
4.8/5
average customer-satisfaction score
20,000+
tickets handled last 12 months
Local People, Real Answers
Our agents are Roar employees—not a third-party call centre. Each rep has real-time access to order data, courier status, and marketplace dashboards, letting them print labels, raise claims, or approve exchanges on the spot.
You’ll feel the difference, and so will your customers.
“Great products deserve great after-sales care. Our mission is to make every Roar shopper a repeat customer—one helpful conversation at a time.”
JASMIIN CHUA
Head of Customer Experience
Ready to ramp up your online sales? Begin your ecommerce growth journey by chatting with the Roar Commerce partnership team.