ABOUT US
Frequently Asked Questions
What Does Roar Commerce Do?
We are an end-to-end e-commerce growth partner. Our team lists, optimises, advertises, stores and ships your products on Shopee, TikTok Shop and Lazada, letting you focus on creating great products.
Do You Buy Inventory or Work on Consignment?
We use a hybrid model. Fast-moving items are purchased outright; niche or seasonal lines are managed on consignment with full sell-through visibility.
Which Marketplaces Are Supported?
Currently: Shopee, TikTok Shop and Lazada. Additional South-East-Asian channels will be added once they meet our service-level standards.
How Do I Start Selling with Roar Commerce?
Reach out to us at info@roarcommerce.co and we’ll guide you step-by-step through the entire onboarding process.
Will I Retain Control over My Brand and Pricing?
Yes. All listings, creatives and promotions require your approval before they go live. Your MAP and pricing rules are enforced across every channel.
Where Are Your Warehouses?
We operate two climate-controlled warehouses in Malaysia, offering national coverage and same-day despatch cut-off at 12 pm.
What’s Your Despatch Cut-off Time?
Paid orders received before 12 pm ship the same day; orders after 12 pm leave the next working day. This applies to every marketplace we service.
Do You Handle Customer Service & Returns?
Yes. Our customer-care team works 7 days a week, managing pre-sale queries, post-sale issues and returns in line with each marketplace’s SLA.
How Long Does On-boarding Take?
Standard set-up is 7 days from paperwork to first live listing. Complex, multi-variation or regulated products can take up to 14 days while approvals are secured.
Who Can I Contact for More Information?
Email info@roarcommerce.co and our Partnership Team will reply within 3 working days.
Ready To Grow With Roar Commerce? Begin your e-commerce growth journey by reaching out to our Partnership Team.
Email info@roarcommerce.co.